Online Suppliers of official music merchandise, T-shirts, Vinyl, Film and TV related merchandise

UK Postage:

Royal Mail

Upto 100g sent by Royal Mail 1st class.
over 100g sent by Royal Mail 1st class recorded.

Totals including postage will be displayed at the checkout page.
You are not obligated to continue your purchase at that point.

Courier (City Link or DHL)
available from £7.00 Ideal for packages over 2kg

Totals including postage will be displayed at the checkout page.
You are not obligated to continue your purchase at that point.

PLEASE NOTE: WE WILL NOT BE HELD RESPONSIBLE FOR ITEMS LOST BY THE ROYAL MAIL. WE ALWAYS OBTAIN PROOF OF POSTAGE SO WE WILL HELP YOU TRY AND TRACE ANY MISSING ITEMS
Please Note: Carriage will be charged again on orders sent back to us by non collection by the customer from their local mail centre

European Shipping:

International Signed For/Courier Delivery Tracked & Insured

Totals including postage will be displayed at the checkout page. You are not obligated to continue your purchase at that point.
We can offer standard airmail for orders with a value of less than £20 however this will be at the customers own risk as the package is NOT trackable or insured.
You will need to email us before you place the order at checkout we can then send you a PAYPAL invoice for the total amount.

PLEASE NOTE: WE WILL NOT BE HELD RESPONSIBLE FOR ITEMS LOST BY THE ROYAL MAIL. WE ALWAYS OBTAIN PROOF OF POSTAGE SO WE WILL HELP YOU TRY AND TRACE ANY MISSING ITEMS.
Please Note: Carriage will be charged again on orders sent back to us by non collection by the customer from their local mail centre

Rest of the World Shipping Charges:

International Signed For/Courier Delivery Tracked & Insured

Totals including postage will be displayed at the checkout page. You are not obligated to continue your purchase at that point.
We can offer standard airmail for orders with a value of less than £20 however this will be at the customers own risk as the package is NOT trackable or insured.

You will need to email us before you place the order at checkout we can then send you a PAYPAL invoice for the total amount.

PLEASE NOTE: WE WILL NOT BE HELD RESPONSIBLE FOR ITEMS LOST BY THE ROYAL MAIL. WE ALWAYS OBTAIN PROOF OF POSTAGE SO WE WILL HELP YOU TRY AND TRACE ANY MISSING ITEMS.
Please Note: Carriage will be charged again on orders sent back to us by non collection by the customer from their local mail centre.

Delivery Times

Normal delivery times are between 7 to 10 days but please allow upto 31 days. Any item ordered that is out of stock will be placed on back order for you and dispatched as soon as possible. If any item has been deleted we will contact you by email or phone.

Items are shipped by Royal Mail 1st Class Recorded within the UK or by Courier & via Royal Mail Airmail International Signed For service outside the UK.

Typical delivery times for overseas customers are as follows: All times are approx as we have no control once your order has been shipped.

International Signed For : Europe 3 to 5 days. Rest of the world 5 to 10 days. but please allow upto 31 days. Online tracking. Signature required on delivery.

Returns

Please contact us before returning any goods. Goods returned without contacting us will not be accepted.

If you have ordered the wrong item or size please notify us by email immediately. We will be happy to exchange it for you providing you return it (suitably packaged) in a resaleable condition (unworn and unwashed, and in an 'as new' condition) within 7 days of receiving it.

Please Note: Carriage will be charged on replacements sent to you & on orders sent back to us by non collection by the customer from there local mail centre. If we make an error and send you the wrong item, we will reimburse you for the return carriage and pay for carriage on the replacement item.

NEW ROCK BOOTS & SHOES RETURNS

NEW ROCK PRODUCTS are dispatched direct from the manufacturers NEW ROCK in Spain. NEW ROCK boots/shoes that need to be returned unless faulty will be subject to a returns fee which is imposed by NEW ROCK and which we have to pass on to the customer and will differ dependant on the country you are in. This will be invoiced to you before collection can be arranged.

PLEASE ENSURE THAT YOU ORDER THE CORRECT SIZE.

NEW ROCK CUSTOM MADE BOOTS/SHOES ARE NOT RETURNABLE & CAN NOT BE CANCELLED ONCE ORDERED.

ROCKMANIA ONLINE (and all other UK companies) in compliance with The Consumer Protection (Distance Selling) Regulations 2000, are duty bound to accept returned goods within 7 working days of delivery, providing the goods are returned in a re-saleable condition. 'Re-saleable condition' means that the item has not been worn or washed,and are in the same new condition as when the item/items were sent to you, including all packaging. You can therefore send back your item for any reason up to 7 working days after delivery for a full refund of the purchase price. PLEASE NOTE: Carriage is not refunded. Please ensure that the item is properly packaged, & that the correct postage is paid.

Customer Services: Telephone: 0845 2727 666 lines open Monday to Friday 10am to 6pm (UK only) or 044 2380 669498 for International callers.